Lean IT vs Service innovation ?
Look at this nice contribution, insisting on the fact processes are first and IT projects are just after.
The last sentences about Toyota sounds nice !
but....
all that concerns organization improvement and optimization.
What about innovations coming from synergy between:
creative new ideas of new services + use of emerging technologies to protect these ideas ?
1 commentaire
kent@kentblumberg.com
Good question. I think the answer is the same: find a customer need that you can meet with a new service, sort out (at least on paper) how you could meet that need manually, and then add in emerging technology - to the extent that it helps you do a better job of meeting the customer need.
The distinction is in putting the customer first, rather than starting with a cool emerging technology and forcing the customer's problem to suit the technology.
Kent
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